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Website Maintenance & Management

Packages

Popular

Silver

Website Maintenance
R250
  • Billed Monthly (no contract)
  • Weekly Web Application/ Plugins Updates (no content updates)
  • 1 Hour Monthly Allocation for Tech Support
  • Tech Support between 08h00 and 17h00 Monday – Saturday
  • Important Notice: If the website goes offline/ experiences technical issues, we will apply the included 1-hour IT support to investigate and possibly resolve. Any additional hours required will be quoted on at a support fee of R350ph.
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Gold

Website Maintenance & Management
R1350
  • Billed Monthly (no contract)
  • Weekly Web Application/ Plugins Updates
  • Bi-monthly Website Uptime Checks
  • 4 hour allocation for Tech Support or front end/backend changes per month.
  • Tech Support between 08h00 and 17h00 Monday – Friday 
  • Important Notice: If the website goes offline/ experiences technical issues, we will apply the included 4-hour IT support to investigate and possibly resolve. Any additional hours required  will be quoted on at a support fee of R350ph.
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Platinum

Website Maintenance & Management
R3250
  • Billed Monthly (no contract)
  • Weekly Web Application/ plugins Updates
  • Weekly Website Uptime Checks
  • 10 hour allocation for Tech Support or front end/backend changes per month.
  • Tech Support between 08h00 and 18h00 Monday – Saturday
  • Important Notice: If the website goes offline/ experiences technical issues, we will apply the included 10-hour IT support to investigate and possibly resolve. Any additional hours required will be quoted on at a support fee of R350ph.
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FAQ

What does it all mean?

Website Updates

Website updates entail: Database updates; php updates (if the client hosts with ecomli or Site Hut).

Web Application/Plugin Updates

This includes the updating of all plugins and web applications on the website. This service does not include the updates of paid plugins/software/web applications.

Website Uptime Checks

This service entails the Daily (weekdays) or weekly load of the website (depending on the plan chosen) to check for any abnormalities, glitches or issues on the website.

Status & Health Report

This is a report generated and sent once a month. This report showcases the health and status of the website among other things.

Tech Support

This service entails technical support related to the website. We attend glitches, problems and abnormalities on the website. Tech support is charged R350 per hour unless included in the plan (gold/platinum).

Design Changes

This entails any design changes that need to be done in the front-end of the website. Design labour is charged at R500 per hour unless included in the plan (Platinum) or added as an optional additional service in a plan