Packages
Silver
Website Maintenance
- Billed Monthly (no contract)
- Monthly Website Updates
- Weekly Web Application/ Plugins Updates
- Tech Support between 08h00 and 17h00 Monday – Saturday
- Important Notice: Website outage - If the website goes offline/is down, an IT fee (R800ph) will be charged if requested to resolve.
Gold
Website Maintenance & Management
- Billed Monthly (no contract)
- Monthly Website Updates
- Weekly Web Application/ Plugins Updates
- Weekly Website Uptime Checks
- 2 hour allocation for Tech Support or front end/backend changes per month.
- Tech Support between 08h00 and 18h00 Monday – Friday
- Important Notice: If the website goes offline/is down, we will apply the included 2-hour IT support to resolve. Additional hours required are charged at R800ph
Platinum
Website Maintenance & Management
- Billed Monthly (no contract)
- Monthly Website Updates
- Weekly Web Application/plugins Updates
- Daily (Mo-Fri) Website Uptime Checks
- 6 hour allocation for Tech Support or front end/backend changes per month.
- Tech Support between 08h00 and 18h00 Monday – Saturday
- Important Notice: If the website goes offline/is down, we will apply the included 6-hour IT support to resolve. Additional hours required are charged at R800ph
What does it all mean?
Website Updates
Website updates entail: Database updates; php updates (if the client hosts with ecomli or Site Hut).
Web Application/Plugin Updates
This includes the updating of all plugins and web applications on the website. This service does not include the updates of paid plugins/software/web applications.
Website Uptime Checks
This service entails the Daily (weekdays) or weekly load of the website (depending on the plan chosen) to check for any abnormalities, glitches or issues on the website.
Status & Health Report
This is a report generated and sent once a month. This report showcases the health and status of the website among other things.
Tech Support
This service entails technical support related to the website. We attend glitches, problems and abnormalities on the website. Tech support is charged R350 per hour unless included in the plan (gold/platinum).
Design Changes
This entails any design changes that need to be done in the front-end of the website. Design labour is charged at R500 per hour unless included in the plan (Platinum) or added as an optional additional service in a plan
Got a question?
Is there a contract involved?
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What is the cancelation notice?
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What is a lite speed server?
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Is there backups of my website?
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